HDB Financial Services - Manager - IT Infrastructure

Role Overview

The Manager - IT Infrastructure will be responsible for overseeing enterprise network and security operations, ensuring availability, performance, compliance, and resilience of IT infrastructure. This role acts as a critical bridge between technical teams, vendors, and senior management, with ownership of incident management, security compliance, and infrastructure governance.

Key Responsibilities:

Network & Security Operations:

• Demonstrate strong understanding of TCP/IP, UDP, packet analysis, and network traffic behavior.
• Perform threat analysis, malware analysis, and conceptual mapping of the cyber attack lifecycle / kill chain.
• Review and analyze MIS reports from Network and Security teams to track performance, risks, and compliance.
• Support and manage microsegmentation architecture, ensuring secure east-west traffic control.

Security Compliance & Governance:

Manage security and compliance for network and security appliances, including:

• Firewalls (FortiGate or equivalent)
• VPN solutions
• Anti-APT / Advanced Threat Protection
• Microsegmentation platforms
• Ensure adherence to organizational security standards, audits, and regulatory requirements.
• Prepare and maintain SOPs, policies, and operational documentation for infrastructure and security domains.

Incident, Problem & Event Management:

• Handle incidents end-to-end, from detection and escalation to closure.
• Manage SLA adherence, root cause analysis (RCA), and corrective & preventive actions (CAPA).
• Prioritize and manage advisories, incidents, problems, and events effectively.
• Lead crisis and major incident handling, ensuring minimal business impact.

Vendor & Stakeholder Management:

Coordinate with third-party vendors for:

• Proof of Concepts (POCs)
• User Acceptance Testing (UAT)
• Solution deployment and upgrades
• Manage vendor commercials, contracts, and negotiations.
• Oversee license, certificate, and asset lifecycle management, including renewals and upgrades.

Experience:

• 8-12 years of experience in IT Infrastructure, Network, and Security Operations.
• Prior experience managing enterprise-scale infrastructure environments.