VST-Sales Officer

• Job Title:
• VST-Sales Officer
• Job Details:

Business Unit: Virtual Sales

Team: NA

Reports to: Team manager- VST

Location: Pan India

Job Function: Sales

Role Type: Individual Contributor

No of direct repartees: Nil

Travel Required: No

Job Band Range: E1 - E2

JD Created date: 13-09-2022

JD Updated date: 11-12-2025

Version No: 4.0

• Job Purpose:
• Represent the Bank and present eligible products to non-managed customers.
• Educate customers on the Bank's digital products.
• Identify the right product, explain features/benefits, and sell for revenue generation.
• Job Responsibilities:

Quantitative:

• Achieve monthly unit, value, and income targets across product lines.
• Educate customers on product lines and provide suitable products.
• Maintain month-on-month productivity on allocated product lines.
• Contribute to overall channel achievement.

Customer Communication:

• Contact non-managed customers using calling scripts to offer products.
• Engage customers with probing questions to understand requirements.
• Explain product features & benefits during customer onboarding.
• Pitch multiple products to increase customer product holding.

Qualitative:

• Ensure effective interaction and communication, capturing correct customer dispositions.
• Implement feedback from supervisors/unit managers/training managers on call quality.
• Maintain Time on system as per KPI.
• Ensure Minimum RPC on a daily/monthly basis.

Digital Product Penetration:

• Educate customers on digital products.
• Showcase value and convenience of digital products.
• Increase digital penetration within the non-managed customer base.
• Push digital penetration for contacted customers.

Audit and Compliance:

• Adhere to all laid down guidelines for Calling.
• Ensure all tele-calling and product regulatory compliance are met.
• Adhere to all product guidelines.
• Follow guidelines on floor discipline and dialer hygiene parameters.
• Educational Qualifications:
• Graduation
• Post-Graduation (Optional)
• Key Skills:
• IRDA Certification
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry
• Experience Required:
• Minimum 1 year experience
• Exposure to banking preferable
• Major Stakeholders:
• Customers
• Line supervisors
• Quality & Training Team