Senior Associate - Branch Operations(Core-Persistency)

Role & responsibilities

• Purpose of the Job:
• To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and
• Revival UW.

Duties & Responsibilities:

• Revival (Persistency calling and collection)
• Cross Selling BCSS, ABC, NPS & Loan.
• Renewal Premium – Calling & Collection
• Full time persistency calling through Company App, Updating disposition into company app
• Coordination with Sales stakeholders for support related to Renewal Premium collection
• Occasional Field visits to meet customers as per need basis

Knowledge, Skills & Abilities:

• Academic Qualification: Graduate/Post Graduate
• Work Experience: 1+ years of experience in operations, customer service, backend operations preferably from Insurance or Banking sector.

Required Skills:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

• Regards,
• Asvini J
• HDFC Life-HR
• asviniganesan@hdfclife.com
• 8660393690