Collections Mgr- CTG

• Job Title:
• Collections Manager – Retail Asset Collections (CTG Suite)
• Job Details:
• Business Unit: Collections
• Team: CTG Suite
• Reports to: Area/Regional Collections Manager
• Location: Pan India
• Role Type: Individual Contributor
• No of direct reportees: Nil
• Travel Required: Light/Moderate
• Job Band Range: E1 – E4
• JD Created date: 13-12-2018
• JD Updated date: 13-12-2018
• Version No: 2.0
• Job Purpose:
• Manage and deliver on key portfolio indicators, devising and implementing strategies to achieve resolution rates as per targets.
• Execute collection strategies implemented by ACLM/RCLM/ZCLM.
• Ensure collection efficiencies and digital payments targets are achieved.
• Ensure adherence to all laid down processes without deviations, with checks and balances for smooth process adherence.
• Liaise with other functions and departments such as sales, credit, operations, and RIC.
• Job Responsibilities:

Receivables Management: Manage and deliver portfolio indicators including 30+ delinquency, NPA management, recoveries; monitor bucket-wise resolutions and rollbacks; manage bucket inventory; monitor collection efficiencies; maximize intensity/coverage on accounts; maximize recoveries via settlements/repossessions; maximize fee income on matured/delinquent accounts; ensure timely agency allocation.

Process Management: Judiciously empanel agencies post market checks/feedbacks; submit agency process tracker within deadlines; manage yards for repossessed assets; maintain repossession kits as per guidelines; issue ID cards for DRAs; adhere to asset secure/repossession guidelines; upload regular trails; close ARTS/hygiene items within TAT; monitor delay in deposits/reconciliations; monitor HHT usage/updations; close CRMs within TAT post complaint resolution.

Portfolio Feedback: Provide regular portfolio feedback to stakeholders; highlight overall business environment/customer specific issues; provide regular feedback on negative areas/profiles; monitor and highlight non-starters.

Digital Payments Penetration: Maximize digital payments; educate customers on digital payments; highlight ECMS to customers for ease of payment updation.

Personal Development: Build healthy working relationships with peers, superiors, and customers; share best practices with team members; take personal initiatives regarding portfolio control, customer response; manage time effectively; attend training programs.

• Educational Qualifications:
• Graduation
• Post-Graduation
• Key Skills:
• Collections & Process Knowledge
• Communication
• Knowledge of Competition & Current trends in financial Industry
• Experience Required:
• Minimum 2 years of experience
• Exposure to collections industry preferable
• Major Stakeholders:
• Customers
• Branch Banking Team
• Operations
• Credit
• Sales
• RIC
• Legal
• Process