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Job Description
Key Roles & Responsibilities
- Own renewal targets and implement strategies to improve persistency.
- Monitor renewal KPIs and drive corrective actions.
- Identify at-risk customers and execute retention interventions.
- Lead data-driven renewal planning with dashboards and insights.
- Improve renewal processes and governance.
- Collaborate with cross-functional teams.
- Drive digital renewal journeys.
- Lead, coach, and develop the renewal team.
- Responsible to improve Cross sell the policies to the existing Customers
- Responsible to improve Upsell and Rider attachments
Key Requirements – Education & Certification
- 10–15 years in renewal/retention roles (preferably BFSI).
- Proven leadership & persistency improvement history.
Key Requirements – Experience & Skills
- Renewal/retention expertise
- Analytical skills
- Customer lifecycle management
- Stakeholder management
- Leadership skills
Skills
Stakeholder ManagementLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
HDFC ERGO General Insurance Company Limited is a joint venture between HDFC Ltd., India's premier housing finance institution, and ERGO International AG, the primary insurance entity of the Munich Re Group. The company offers a complete range of general insurance products ranging from Motor, Health, Travel, Home and Personal Accident in the retail space and customized products like Property, Marine and Liability insurance in the corporate space.
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