Chief Operating Officer (to Handle Multiple Units - South Maharashtra)

Job Summary

The Chief Operating Officer (COO) is responsible for overseeing the daily operations of the hospital, ensuring efficient service delivery, regulatory compliance, financial performance, and high standards of patient care. The COO works closely with the Managing Director/CEO, medical leadership and the Centre Heads of other units (South Maharashtra) to drive operational excellence and organizational growth.

Key Responsibilities

1. Operational Management

• Oversee day-to-day hospital operations (clinical & non-clinical departments).
• Ensure smooth functioning of departments such as Nursing, OT, ER, ICU, Diagnostics, Pharmacy, HR, Billing, and Administration.
• Develop and implement operational policies and procedures.
• Monitor service quality and patient satisfaction.

2. Strategic Planning & Growth

• Assist in developing and executing hospital strategic plans.
• Identify expansion opportunities and new service lines.
• Improve operational efficiency and productivity.

3. Financial Oversight

• Monitor budgets, revenue cycles, and cost control measures.
• Optimize resource utilization and reduce operational costs.
• Ensure financial targets are achieved.

4. Quality & Compliance

• Ensure compliance with NABH, statutory, and legal requirements.
• Implement quality improvement initiatives.
• Monitor infection control and patient safety standards.

5. Team Leadership

• Lead department heads and administrative teams.
• Develop performance KPIs and monitor outcomes.
• Conduct regular review meetings with department leaders.

6. Vendor & Stakeholder Management

• Manage external vendors and service providers.
• Maintain strong relationships with doctors, consultants, and stakeholders.
• Coordinate with government and regulatory bodies when required.

Qualification

• MBA in Hospital Administration / Healthcare Management / MHA
• MBBS with Hospital Administration experience (preferred)
• Additional certifications in Healthcare Management will be an advantage

Experience

• Minimum 7 to 15 years of experience in hospital operations.
• Experience of handling multiple units with min 5+ years in senior leadership/operations role in a multi-specialty hospital.

Key Skills

• Strong leadership and decision-making ability
• Financial and business acumen
• Knowledge of hospital regulations & accreditation (NABH)
• Excellent communication & negotiation skills
• Strategic thinking & problem-solving