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Job Description
About the Role
We are looking for a Customer Experience Chat Support professional who will be responsible for handling customer queries through chat and email. The role requires excellent communication skills, strong problem-solving ability, and a customer-first mindset to ensure a seamless customer experience.
Key Responsibilities
- Handle customer queries and concerns through chat and email support channels.
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues in a timely and professional manner.
- Maintain proper documentation of customer interactions.
- Coordinate with internal teams when required to resolve customer concerns.
- Ensure a high level of customer satisfaction and service quality.
Work Details
- Working Days: 6 Days a Week
- Timings: 10 AM to 7 PM (IST)
Preferences
- Immediate joiners will be given preference.
Skills
Non VoiceVoiceBPOSemi VoiceEmail SupportChatEmailCustomer CareCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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