Assistant Manager

Key Roles & Responsibilities

Hospital Operations & Client Experience

• Ensure smooth day-to-day operations of the veterinary hospital.
  
• Maintain high client satisfaction ensure pet parents receive compassionate and timely service.
  
• Act as a bridge between veterinarians, staff, and pet parents to resolve concerns and improve service quality.
  
• Monitor cleanliness, hygiene, and safety compliance within hospital premises following veterinary standards.
  

Sales & Business Growth

• Plan and implement sales strategies to increase revenue across services (consultations, vaccinations, surgeries, diagnostics, grooming, etc.)
  
• Promote wellness plans and packages to increase repeat visits and preventive pet care.
  
• Track sales performance, set monthly targets, and guide team to achieve them.
  
• Build customer loyalty programs and ensure strong pet parent engagement.
  

Finance & Cost Management

• Maintain knowledge of Profit & Loss account, help optimize operational costs and maximize profitability.
  
• Monitor billing procedures, ensure transparency, and minimize revenue leakages.
  
• Manage vendor coordination and cost negotiation for medical and non-medical supplies.
  
• Validate daily cash reports, invoices, discounts, and payment collections.
  

Pet Care & Welfare (Must Be a Pet Lover)

• Handle and comfort pets safely, with proper restraint techniques.
  
• Oversee kennel management, food quality, and pet well-being during hospitalization.
  
• Support rescue cases and promote responsible pet ownership.
  
• Ensure adherence to animal welfare laws and hospital protocols.
  
  

Inventory & Pharmacy Management

• Maintain optimal stock levels for veterinary medicines, consumables, pet food & retail items.
  
• Ensure zero expiry and accurate stock audits.
  
• Coordinate with suppliers and maintain GRN documentation.
  

Compliance & Documentation

• Ensure accurate recording of medical and non-medical data in HIS (Hospital Information System).
  
• Maintain licenses (biowaste, drug license, etc.) and regulatory compliance.
  
• Support internal audits and implement corrective actions.
  

Marketing & Community Outreach

• Partner with marketing team for local promotions, pet events, adoption camps, and vaccination drives.
  
• Develop tie-ups with pet shops, breeders, and animal welfare communities.
  

Emergency & Crisis Handling

• Respond to medical emergencies and critical situations with quick decision-making and coordination.
  
• Ensure proper incident reporting and safety protocols for pets, staff & clients.
  
• Skills & Personality Traits
• Must be a pet lover with empathy and patience
  
• Strong leadership, communication, and customer service skills
  
• Knowledge of veterinary operations preferred
  
• Proficiency in billing systems / MIS reports / basic finance
  
• Ability to multitask and perform under pressure