Service Delivery Manager

Role:

• Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
• Serve as operational customer contact and focal point for all operational issues relevant to each project
• Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
• Recognize and optimize processes/services and initiate the necessary steps
• Manage customer expectations
• Mentor and train onsite/dispatch support teams
• Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Requirements:

• C1 English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field

Benefits:

• Buddy program
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.