Customer Support Executive - Night Shift

Department Icon Operations Maintenance & Support
Posted: 8 months ago
1-2 years
Noida(Sector 6)
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

- Handle student queries via call, email, and chat
- Resolve issues promptly and professionally
- Ensure high customer satisfaction
- Maintain service quality standards
- Work in a fast-paced EdTech environment
- Able to work 10pm-6:30am (6 days)

Required Candidate profile

- Excellent English communication
- Strong interpersonal & problem-solving skills
- Customer-focused attitude
- Basic tech knowledge
- 6m–2 years of experience in support roles preferred

Skills

Customer SupportEmail ToolsExcellent Communication SkillsInternational Voice SupportMultitasking AbilitySolving QueriesCustomer SatisfactionConflict ResolutionCustomer Support

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About Company

We are a Great Place to Work Certified Organisation. -Training Partner with IIT Guwahati. -Certified by NSDC (Govt. Of India). We rank amongst the Top 500 Edtech companies globally and Top 100 Edtech companies in India. Our business verticals include Public Programs, College Programs, Corporate Programs, Skill Development Programs, Books, Consulting Services & Assessments. As a career & competency development organization, Henry Harvin is also quoted as an Online University with 200+ Programs for Upskilling & Reskilling. Our dream is to establish 'Henry Harvin®' in line with the vision of Harvard University’s First President Mr.Henry Dunster set 400 years ago!

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