HEPL - Client Solutions Head - Workplace Design & Build

Job Title: Client Solutions Manager - Workplace Design & Build
Key Responsibilities

Strategy Formulation

- Conduct thorough analysis to understand client needs, preferences, and challenges.
- Develop and execute strategies to drive client acquisition, retention, and revenue growth.
- Identify new business opportunities and leverage existing relationships for upselling and cross-selling.
- Collaborate with sales, design, and project management teams to align solutions with organizational goals.
- Monitor industry trends, emerging technologies, and competitor activity to anticipate market changes.
- Maintain strong, long-term client relationships and ensure continuous engagement throughout the project lifecycle.
- Set measurable objectives, track performance, and make data-driven adjustments to improve results.
- Enhance brand visibility through targeted campaigns and client success stories.
Business Operations:
- Conduct market research on clients, competitors, industry trends, and upcoming projects.
- Generate, track, and manage leads to secure new business.
- Prepare and deliver tailored pitches and presentations to meet client needs.
- Collaborate with leadership and internal teams to successfully close deals.
- Develop proposals, presentations, and service offerings to win projects.
- Represent the company at industry events, networking opportunities, and client meetings to build relationships and partnerships.
Culture & Collaboration
- Promote a collaborative, respectful, and open communication culture.
- Work seamlessly across teams to support sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and deal closure.
- Foster a positive and team-oriented environment across all business units.
Requirements
- Graduate or postgraduate degree in Business, Marketing, or related discipline.
- Minimum 7+ years of experience managing complex B2B sales cycles, preferably with multinational clients.
- Strong understanding of the Workplace Market Sector.
- Experience in architecture, interior design, or related industries is preferred.