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Job Description
Job description
- Should have minimum 4+ years of experience in BPO.
- International Voice experience is mandate.
- Should have been designated as a Team Lead for at least 2 years on papers.
- Should be able to calculate Attrition, Shrinkage, AHT.
- Should be aware of NPS, Repeat & Churn.
- Should be aware of Occupancy and Utilization formulas.
- Candidate should have good communication.
- Location: Preferred Chennai based candidates.
Week Off
- 5 Days working, 2 days rotational week off
- Only female candidate preferred
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Interested candidates reach out to:
Email: NandhiniA1@hexaware.com
Contact: 7358342513
Skills
KPI MonitoringKRASLA ManagementAttritionService LevelMetricsKPISLABpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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