Customer Success Manager II

Minimum Qualifications

• 3-5 years of experience in Customer Success, Account Management, SaaS, or a related customer-facing role.
• Proven experience managing a portfolio of B2B technology/SaaS customers.
• Demonstrated experience with customer activation, adoption, retention, and expansion.
• Strong understanding of revenue ownership and commercial metrics, including ARR, renewals, expansion, churn, and forecasting.
• Experience working with technology, data, MarTech, RevTech, or adjacent SaaS products.
• Excellent communication and stakeholder-management skills.

Preferred Qualifications

• Strong understanding and curiosity around AI, GenAI, MCPs, and emerging technology.
• Highly process-driven with strong attention to detail and operational discipline.
• A self-starter who can operate independently and proactively identify what needs to be done.
• Strong analytical and problem-solving skills, with the ability to translate customer data into actionable recommendations.
• Comfortable working cross-functionally with Sales, Product, Marketing, Support, and Operations.
• Ability to manage ambiguity and build structure in a growing organization.

What we offer/Benefits

• We take care of our people fully and genuinely. Every HG Insights employee receives
• comprehensive healthcare coverage for themselves and their families, a monthly
• wellness reimbursement and access to Able To professional mental health coaching for
• stress, anxiety and depression support as per the regions. For your financial future, US
• employees benefit from a 401(k) with up to 5% company matching and all UK
• employees are enrolled in a pension scheme. Every employee also receives stock
• options because the people who build this company should share in its success.
• We invest in your growth through an annual learning reimbursement and a genuine
• commitment to developing your career at every stage. And through our Culture Club,
• you will always have a real voice in shaping the kind of workplace we build together.

Equal Opportunity Employer

• HG Insights is proud to be an Equal Employment Opportunity employer. We do not
• accept unsolicited resumes from recruiters or employment agencies. In the event of a
• recruiter or agency submitting a resume or candidate without a signed agreement being
• in place, we explicitly reserve the right to pursue and hire such candidates without any
• financial obligation to the recruiter or agency. Any unsolicited resumes, including those
• submitted directly to hiring managers, are deemed to be the property of HG Insights.