Manager - MICE Sales & Operations

MANAGER – MICE SALES & OPERATIONS

Corporate Offsites | Incentives | Meetings | Events | MICE

Location: Gurugram / Delhi NCR

Experience: 10+ years

Reporting To: Business Head – HI OFFSITE

About the Role

HI OFFSITE, part of 30 years old HI TOURS GROUP is looking for an experienced Manager – Sales & Operations to lead the team responsible for converting client enquiries into well-planned, competitively priced and successfully operated corporate offsites, incentives, meetings and events in India and international destinations.

The key responsibility of this position is to ensure that every qualified enquiry is responded to quickly, accurately and professionally—and every confirmed programme is executed seamlessly and profitably.

Key Responsibilities

∙ Quotation & Response TAT: Manage the team to ensure client enquiries are acknowledged promptly and complete proposals/quotations are submitted within defined TATs, with proactive follow-ups.

∙ Team Management: Allocate enquiries based on workload and expertise, monitor pending quotations and confirmations, conduct daily reviews and ensure clear ownership and accountability within the team.

∙ Proposal Quality & Conversion: Review important proposals for accuracy, creativity, competitiveness and commercial viability; support the team in negotiations and help improve query-to-confirmation conversion.

∙ Operations & Execution: Take overall responsibility for confirmed movements from handover to completion, including hotels, transportation, flights where applicable, activities, venues, F&B, AV, entertainment and event logistics.

∙ Supplier Coordination: Work closely with hotels, DMCs, event companies and other vendors to secure competitive rates, timely confirmations and high service standards.

∙ Profitability & Commercial Control: Ensure every file meets agreed gross-profit/margin targets, supplier commitments are controlled and there are no avoidable operational leakages.

∙ Client Experience: Act as the senior escalation point for important clients, resolve issues quickly and ensure high levels of client satisfaction and repeat business.

Key Performance Indicators

Quotation TAT | Query-to-Conversion Ratio | Sales & Gross Profit | Proposal Accuracy | Operational Excellence | Client Satisfaction | Repeat Business | Team Productivity | File Profitability | Zero Major Service Failures

What We Are Looking For

• ∙ 10 years experience in MICE, corporate travel, incentives, events or group operations.
• ∙ Strong hands-on experience in costing, quotations, itinerary planning and operations.
• ∙ Experience managing a team handling multiple enquiries and movements simultaneously.
• ∙ Good destination and supplier knowledge for India and international markets.
• ∙ Strong understanding of hotels, transportation, events, activities and MICE logistics.
• ∙ Commercially strong with excellent negotiation and problem-solving abilities.
• ∙ Ability to work under pressure and take quick decisions during live events.
• ∙ Strong client communication and team leadership skills.

The Person We Want

A hands-on manager and problem solver who believes that speed, accuracy and execution are equally important.

Someone who can ensure:

Query Received → Quote Sent on Time → Follow-up → Conversion → Flawless Execution → Profitability → Happy Client → Repeat Business

The ultimate KRA of this role:

No enquiry should be delayed, no confirmed business should be poorly operated, and every file should be delivered professionally and profitably.