Sales Manager

Designation: Sales Manager (with growth path to Head of Sales)

Department: Sales

Location: Gurugram

Experience: 8+ Years

Reporting To: Business Head / Senior Management

About the Role

Hi Tours Group is looking for a results-driven Sales Manager to lead the sales function and drive revenue growth. The role will focus on team leadership, team building and recruiting, B2B & B2C sales, business development, key client management, and achievement of sales targets. We are looking for someone who can build and run a modern, AI-driven travel contact centre from the ground up, with the potential to grow into the Head of Sales role and streamline the entire sales operation.

Key Responsibilities

• Drive team revenue, conversion, profitability, and overall sales targets.
• Develop sales strategies to generate new business through B2B and B2C channels.
• Build the sales team from the ground up, including recruiting and hiring dedicated team leads for short haul, long haul, and domestic verticals.
• Design and implement the reporting structure, roles, and career paths for team leads and their teams.
• Lead, coach, and mentor the sales team and team leads through regular reviews and performance discussions.
• Build the systems and processes of a robust, modern, AI-driven contact center that outperforms competitors on revenue and profitability.
• Drive upselling, cross-selling, repeat business, and client referrals.
• Analyze sales performance and market trends to identify growth opportunities.
• Prepare sales forecasts, MIS, and performance reports for senior management.
• Streamline sales operations end to end, with a clear growth path toward taking on the Head of Sales role.

Desired Candidate Profile

• 8+ years of experience in sales/business development, preferably in the travel industry.
• Proven track record of achieving individual and team sales targets.
• Strong B2B and B2C sales experience.
• Prior experience building or scaling a sales team or contact center, including hiring and developing team leads.
• Comfort with modern, AI-driven contact center tools and processes.
• Excellent leadership, communication, negotiation, and relationship management skills.