Product Operational Specialist

About the job

Product Operations Specialist

• Location: Gurgaon, Haryana
• Experience: 3+ Years
• Reports To: Product Manager

About HI Tours

HI Tours, part of the 30-year-old HI Tours Group, specializes in travel experiences across India and international destinations, supported by a strong network of hotels, local operators, and travel partners.

We are looking for a detail-oriented and commercially focused Product Operations Specialist who can plan and price holiday itineraries, manage bookings, build strong supplier relationships, negotiate competitive rates, and ensure smooth travel operations while maximizing profitability.

About the Role

We are looking for a detail-oriented and commercially focused Product Operations Specialist to manage holiday itinerary planning, pricing, bookings, and supplier contracting. The role focuses on maintaining competitive rates, ensuring booking accuracy, managing assigned destinations, and maximizing profitability while supporting the sales team. This is a backend role with no direct guest interaction.

Roles and Responsibilities

• Design, customize, and price holiday itineraries based on sales briefs, guest requirements, budgets, and turnaround times.
• Prepare clear quotations with itinerary details, hotel recommendations, cost breakdowns, and selling points.
• Manage bookings for hotels, transfers, activities, guides, and flights, wherever applicable, through approved suppliers.
• Coordinate with suppliers for availability, confirmations, amendments, and resolution of travel-related issues.
• Negotiate supplier rates, contracts, commercial terms, and allocations for assigned destinations.
• Maintain updated supplier rates, booking platform access, and accurate destination information on the company website.
• Verify booking confirmations and share vouchers, tickets, and final itineraries with the guest servicing team.
• Re-price and re-book itinerary changes, communicate additional costs, and document the reasons for changes.
• Reconcile actual supplier costs against quoted prices and identify opportunities to improve profit margins.
• Train team members on destination-specific booking platforms and maintain clear operating procedures.
• Keep destination information accurate and updated, reviewing content at least quarterly.
• Support sales conversion by delivering competitive quotations and achieving agreed turnaround times.

Who You Are

• Have 3+ years of experience in travel operations, reservations, itinerary planning, or product operations with a tour operator, DMC, or online travel company.
• Have hands-on experience in customized holiday packages, travel costing, and booking management.
• Possess strong supplier coordination, rate negotiation, and commercial decision-making skills.
• Have a keen eye for detail and the ability to manage multiple requests within deadlines.
• Understand pricing structures, cost reconciliation, and profit margin optimization.
• Can confidently use supplier systems and booking platforms and guide colleagues when required.
• Are comfortable working behind the scenes without direct guest interaction.

Why HI Tours?

An opportunity to create and deliver exciting travel experiences across international destinations, backed by HI Tours' supplier network and destination expertise.

We are looking for a Detail-Oriented Planner, Commercial Thinker, and Problem Solver someone who can build compelling itineraries, negotiate competitive rates,