Customer Service Associate

You will serve as the key account manager for the mapped accounts, serving as their primary point of contact for all inquiries and ensuring timely updates on service activations. Your role will involve acting as a liaison to address all their concerns within a 24-hour timeframe, including managing calls and emails. To qualify for this role, you must demonstrate proven experience in a similar field.

Core Responsibilities

• Handle end-to-end management of customer accounts.
• Establish and maintain strong relationships with customers.
• Act as the main point of contact for assigned customer accounts.
• Respond to incoming customer inquiries and resolve issues promptly.
• Make outbound calls to update customers on account information and address concerns.
• Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company.
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  Collaborate with internal teams to ensure timely resolution of customer problems.
• Stay informed about the company's products and services.
• Provide information to customers about product features, benefits, and usage.
• Maintain accurate and detailed records of customer interactions and transactions.
• Update customer account information as needed.
• Measure and monitor customer satisfaction levels.
• Implement strategies to enhance customer satisfaction and loyalty.
• Communicate effectively with customers, both verbally and in writing.
• Ensure clear and concise communication of account-related information.
• Should be fluent in English & Hindi Language.

Qualification

• Proven 1+ year experience in a customer service role, with a focus on account management and calling.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Goal-oriented with a focus on achieving customer satisfaction targets.
• Ability to multitask and manage time effectively.
• Knowledge of the industry and products/services offered by the company.