Posted: 14 hours ago
Posted: 14 hours ago
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Job Description
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Job Description
- Completing end to end Targets.
- Outbound call process (min. 100 - 150 calls in a day).
- Fetching out References. Completing 2 hours connected call duration by the day end.
- Responsible for the student Help/ issues over calls.
- Grievance handling/ query handling based on the academics and curriculum.
- Fetching out References and taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits;
- follow up to ensure resolution.
Skills
IssueDomestic Voice ProcessVoice ProcessVoiceIssue ResolutionResolutionProcessRelationshipGrievance HandlingCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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