Accounts Receivable Clerk

The Accounts Receivable Clerk is responsible for the efficient operation of Billing and Collection and all activities related to credit control, billing and collection. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Prepare and issue accurate invoices for all hotel services including rooms, events, banquets and other outlets.
• Ensure that all charges are properly recorded and supported by appropriate documentation and in line with contracts, packages, and agreed rates.
• Monitor accounts receivable aging reports and follow up with guests, corporate clients, and travel agents for timely payment.
• Coordinate with Front Office, Spa, F&B, Sales and Events teams to validate all billable services. Liaise with teams to resolve billing queries and disputes.
  
• Evaluate and review credit applications from corporate clients and travel agencies, ensuring adherence to hotel credit policies.
• Reconcile daily revenue reports and ensure proper recording in the general ledger.
• Conduct regular audits of accounts receivable ledgers, investigating any discrepancies.
• Prepare monthly accounts receivable reports and analysis for the Finance Manager.
• Respond to guest inquiries regarding billing promptly and professionally.

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• Maintain clear, courteous, and professional communication with clients to foster strong relationships.
• Ensure all billing and collection activities comply with the hotel s internal controls, financial policies, and relevant regulations.
• Maintain organized records and documentation to support audits and financial reviews.
• Ensure compliance with hotel policies, accounting standards, and local regulations.
• Support the finance team with general accounting tasks as needed.