85+ Applicants
Posted: 3 months ago
1-2 years
Bengaluru
work from office
Posted: 3 months ago
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Applicants: 85+
Job Description
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Job Description
The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
What will I be doing
- As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Communicate goals to the team.
- Provide city information to guests.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
- Ensure the shift is reviewed, and handovers and briefings are carried out.
- Getting members of the team to work cooperatively with others.
- Create an environment where everyone sells .
- Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Plan ahead and ensure adequate resources are available.
- Set and agree to departmental objectives for self and team.
- Attempt to communicate with guests in guest s native language if applicable.
- Have complete knowledge of operational systems at the Front Office.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
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What are we looking for
A Front Desk Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Able to perform moderately complex mathematical calculations without error.
Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
Able to access and accurately input information using a moderately complex computer system.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.
1 to 2 years of related working experience preferred.
Skills
HousekeepingHospitalityFront OfficeFront DeskInterpersonal SkillsGuest SatisfactionCustomer ServiceManagementOperationsCustomer ServiceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Hilton is a global hospitality company with a portfolio of world-class brands offering a wide range of hotel and resort experiences. They are committed to providing exceptional guest service and creating memorable stays.
Important dates & deadlines?
Application Deadline
24 Apr 26, 04:37 PM IST
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