Lead PMO - Digital Transformation - BFSI/NBFC Sector

Description:

Responsibilities:

PMO Leadership

• Establish and lead the Digital Transformation PMO, defining frameworks, governance models, and best practices.

• Develop and manage program governance, ensuring alignment with strategic business objectives.

• Monitor program progress, manage dependencies, risks, and ensure timely escalations and interventions.

- Implement KPIs, dashboards, and reporting mechanisms to track transformation progress and value realization.

Digital Transformation Program Management

• Drive end-to-end execution of digital initiatives such as lending digitization, automation, analytics, CRM, LOS/LMS, and customer experience platforms.

• Collaborate with business, technology, operations, and risk teams to ensure initiatives are delivered on time and within scope.

• Manage vendor relationships and ensure delivery quality from technology and consulting partners.

- Oversee the change management framework to ensure smooth adoption across functions.

Strategic Planning & Execution

• Support the leadership team in defining the digital roadmap aligned with NBFC growth objectives.

• Translate strategic goals into actionable programs with defined milestones and success metrics.

- Ensure alignment of transformation initiatives with regulatory requirements (RBI, NBFC norms).

Stakeholder Management

• Act as a central point of contact for all transformation initiatives across business units.

• Facilitate executive-level steering committees and present program performance updates.

- Build strong cross-functional relationships to drive accountability and collaboration.

Qualifications & Experience:

- Education: MBA / PGDM (preferably in Finance, Technology, or Operations) or equivalent.

- Experience: 1015 years of total experience, with 5+ years in PMO / Program Management within BFSI/NBFC sector.

- Proven track record of leading digital transformation programs (loan origination, core system modernization, data & analytics, process automation, etc.).

- Experience with Agile / Hybrid delivery models and enterprise program governance.

- Strong understanding of NBFC operations, regulatory environment, and financial products.

- PMP / Prince2 / Agile certifications preferred.

Key Skills:

- Enterprise Program Management & Governance

• Digital Strategy Execution

• Stakeholder & Vendor Management

• Change Management & Communication

• Data-driven Decision Making

- Risk & Compliance Awareness