Operations Manager

• Position: Operations Manager
• Location: Thrissur, Kerala
• Work Mode: Onsite (Work from Office)
• Employment Type: Full-Time
• Experience: 10-15+ Years (Preferred)
• Reporting To: CEO / Managing Director

About the Role

We are seeking an experienced, proactive, and results-driven Operations Manager to lead and manage the daily operations of our technology-driven organization in Thrissur. The ideal candidate must have strong experience in technical recruitment, excellent communication and interpersonal skills, leadership capabilities, and a good understanding of AI, Data Science, Cybersecurity, and emerging technologies. The Operations Manager will ensure smooth daily business operations, including HR, recruitment, administration, IT operations, stakeholder management, and business development coordination. This is a hands-on management role that requires ownership, good decision-making, and the ability to improve operations and support organizational growth.

Key Responsibilities

1. Business & Operations Management

• Manage and oversee the company's day-to-day operations.
• Ensure smooth functioning and coordination across all departments.
• Develop and implement operational strategies, policies, and processes.
• Monitor team productivity, operational performance, and business efficiency.
• Work closely with the CEO on business planning and execution.
• Take ownership of operational challenges and ensure timely resolution.

2. Technical Recruitment & Talent Acquisition

• Lead end-to-end recruitment and workforce planning.
• Manage hiring for AI, Data Science, Cybersecurity, Software Development, Cloud, and other technical roles.
• Supervise and guide the HR and recruitment teams.
• Develop effective talent acquisition strategies and hiring pipelines.
• Ensure timely recruitment of qualified technical and non-technical professionals.
• Improve hiring efficiency, onboarding, and employee retention.

3. HR, Administration & People Management

• Oversee HR operations, employee engagement, and performance management.
• Manage administration, office operations, facilities, and vendor coordination.
• Implement company policies and improve internal workflows.
• Lead HR, administration, and support teams.
• Build a productive, accountable, and professional work culture.

4. IT & Technology Operations

• Coordinate with internal IT and technology teams.
• Understand the operational requirements of AI, Data Science, Cybersecurity, and other technology projects.
• Oversee IT support, infrastructure requirements, and resource planning.
• Support process automation and technology-driven operational improvements.
• Ensure effective coordination between technical teams and management.

5. Stakeholder & Client Management

• Communicate effectively with clients, business partners, vendors, and internal stakeholders.
• Participate in client meetings, business reviews, and management discussions.
• Build and maintain professional stakeholder relationships.
• Handle operational escalations and ensure effective issue resolution. • Represent the organization in business meetings and external interactions.

6. Business Development & Strategic Growth

• Support the CEO and business development teams in identifying growth opportunities.
• Participate in client discussions, business proposals, and partnership initiatives.
• Coordinate internal resources to support new business requirements.
• Contribute to business planning, expansion, and organizational development.
• Ensure operational readiness to support business growth.

Experience Requirements

• Minimum 10 years of relevant professional experience, preferably in IT or technology-driven organizations.
• Significant experience in operations management and technical recruitment.
• Experience managing multiple departments and cross-functional teams.
• Prior experience in a management role within an AI, Data Science, Cybersecurity, IT services, or technology consulting company is preferred.

Required Skills & Competencies

• Strong Technical Hiring Experience: Proven ability to recruit and manage talent acquisition for specialized technology roles.
• Excellent Communication Skills: Strong English communication, presentation, negotiation, and interpersonal skills.
• Leadership & People Management: Ability to manage HR, recruitment, administration, IT, and cross-functional teams.
• Technology Awareness: Good understanding of AI, Data Science, Cybersecurity, and IT services.
• Operational Excellence: Ability to manage and improve day-to-day business operations.
• Stakeholder Management: Confidence in communicating with clients, partners, and senior leadership.
• Business Acumen: Understanding of business development, resource planning, budgets, and organizational growth.
• Ownership & Execution: Strong decision-making, problem-solving, and multitasking abilities.

Ideal Candidate

We are looking for a strong operations manager with a recruitment background, excellent communication skills, and sound business judgment. The candidate must be able to independently manage company operations, lead teams, coordinate with technical professionals, interact with stakeholders, and work closely with the CEO to support business growth. The ideal Operations Manager will be a hands-on leader who takes ownership, delivers results, and ensures that the company operates efficiently.

Work Location: Thrissur, Kerala - Onsite Only.