Key Account Manager

Job position - Key Account Manager

Experience - 3 - 7 years

Location - Bangalore / Delhi / Kolkata / Chennai

Role Overview

We are looking for high-energy Key Account Managers (KAMs) to drive merchant acquisition, relationship management, and digital payment expansion across key metros.

As a KAM, you will own the end-to-end lifecycle of key accounts, onboard high-value merchants, expand transaction volumes (GMV), and serve as a trusted growth partner for businesses in your region.

Key Responsibilities

• Merchant Acquisition: Identify, pitch, and onboard key merchant accounts (SMEs, Enterprises, Retail Chains, E-commerce) onto the platform.
• Pipeline & Revenue Ownership: Build and manage a high-conversion sales pipeline to consistently hit monthly/quarterly targets for merchant acquisition and GMV.
• Account Retention & Growth: Own end-to-end account management, driving transaction activation, higher retention, and account growth.
• Cross-Selling: Introduce merchants to value-added solutions including settlement features, lending tie-ups, loyalty/reward integrations, and products.
• Cross-Functional Collaboration: Partner with Internal Product, Operations, and Risk teams to ensure smooth KYC onboarding and swift escalation resolution.
• Market Presence: Conduct regular merchant visits, perform business performance reviews, and stay ahead of local payment trends and competitor insights.

What We Are Looking For

• Education: Bachelors degree in Business, Finance, Marketing, or related field (MBA is a plus).
• Experience: 3–7 years of B2B sales or Key Account Management experience in Payments, Fintech, Banking, or Financial Services.
• Domain Expertise: Solid understanding of payment gateways, payment aggregators, UPI, POS systems, and digital payment ecosystems.
• Market Knowledge: Strong local market network and understanding of the commercial ecosystem in Bangalore, Delhi & NCR, Kolkata, or Chennai.
• Key Skills: Exceptional negotiation, relationship-building, and communication skills. Fluency in English/Hindi along with the regional language.
• Mobility: Open to city-wide travel for merchant meetings and onboarding activities.

Preferred Background

• Prior experience with Payment Aggregators, PSPs, Bank Merchant Acquiring teams, or Fintech leaders (e.g., Paytm, Pine Labs, Easebuzz, Razorpay, etc.).
• Familiarity with RBI payment guidelines and merchant KYC/compliance workflows.