Operations Supervisor

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Reporting to the Operations Manager you will be responsible for overseeing and managing a team of 12-15 team members. The Team Leader will be responsible for ensuring high-quality performance, adherence to policies, and continuous improvement in service delivery, while fostering a positive team environment and maintaining excellent client relationships. The successful candidate should also be able to work autonomously, demonstrate a positive, “CAN DO” with solutions focused attitude and must be able to demonstrate numeracy and analytical skills.

Responsibilities

Team Management & Performance:

• Supervise daily team activities to meet production, quality, turnaround time, and resource allocation objectives.
• Set clear, measurable goals and KPIs for team members; regularly review and provide feedback.
• Evaluate employee performance and implement appropriate remedial / supportive actions.
• Conduct regular 1:1 meetings, performance evaluations, and coaching sessions.
• Facilitate morale-building initiatives to promote team cohesion and satisfaction.
• Oversee training programs covering compliance, data protection, and role-specific skills.
• Delegate responsibilities effectively and support cross-training initiatives.
• Leader will have to manage non English language speakers as well.

Operational Oversight:

• Review daily production reports with researchers to assess progress towards goals. Identify trends and implement data-driven improvements.
• Ensure compliance with client-specific requirements, HireRight policies, and procedures.
• Assist in resource planning by discussing workload requirements with management.
• Proactively identify risks and escalate issues to management.
• Monitor and improve quality scores through audits and feedback.
• Ensure zero tolerance for compliance breaches.
• Act as the primary point of contact for internal stakeholders and client escalations and provide guidance and resolution and implement corrective actions.
• Track key metrics such as TAT, accuracy, productivity, and backlogs.
• Prepare and present MIS reports and performance dashboards to client and management.

Qualifications

• Bachelor’s degree/Graduate in any stream
• 3-4 years of BGV experience managing others in a time sensitive environment
• Demonstrated leadership ability in the areas of decision making, critical thinking and employee relations.
• Proven conflict management, communication skills and experience in meeting deadlines and delivery.

What do we offer

Please submit resume/CV in English. Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.