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Job Description
About the Role :
We are building customer-facing AI agents that change how customers discover, decide, and buy. This is a hands-on Lead PDM role
You own the agent experience end-to-end - from customer problem and intent, through dialogue and grounding, to the action that resolves it. You build on Salesforce's Agentforce 360 platform - the Agentforce agent layer grounded in Data 360.
Role and Responsibilities :
- Own the agent experience and roadmap : Define which customer problems are worth solving with agents, the target outcomes, and the path to get there.
- Build agents in Agentforce : Configure agents in Agentforce Builder.
- Write and manage prompt templates : Author, ground, version, and govern prompt templates as living assets.
- Define actions : Specify the actions agents take to complete jobs.
- Stand up the data foundation in Data Cloud (Data 360) : Partner with engineering to set up data spaces, streams and Data Lake Objects (DLOs).
- Own trust, safety, and quality : Set policies for accuracy, transparency, escalation, and fallback.
Skills
AI Product ManagementIT Product ManagementArtificial IntelligenceGenerative AIProduct RoadmapMachine LearningIT Product DevelopmentAI Product DevelopmentProduct ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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