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Job Description
Job Title: Customer Service AI Transformation
Experience: 5+ Years
Work Mode - Hybrid
Location -
Gurgaon, Noida,Bangalore,Pune,Chennai,Hyderabad,Kolkata,Coimbatore
:
We are looking for experienced professionals in Customer Service Transformation, Process Improvement, and AI-led solutions. Candidates should have experience in analyzing customer service processes and implementing AI solutions such as chatbots, virtual assistants, GenAI, and workflow automation.
Key Skills:
- Customer Service / Service Transformation
- AI, GenAI, Chatbots, and Automation
- CRM platforms like Salesforce Service Cloud, ServiceNow, or Microsoft Dynamics 365
- Case Management, Process Improvement, and Workflow Optimization
- Stakeholder Management and Consulting experience preferred
- Knowledge of CSAT, NPS, and SLA metrics
Skills
OperatingManagementCSATService DeliveryDeliveryCustomer ServiceOptimizationTransformationCustomer ServiceWorkflow OptimizationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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