Novartis - Director - ServiceNow Solutions Delivery

Note : If shortlisted, you will be invited for initial rounds on 9th May 2026 (Saturday) in Hyderabad

Major accountabilities :

Solutions Delivery Leadership :

Lead strategy, roadmap execution, and delivery across a portfolio including :

1. ITSM, ITOM, APM/EA

2. SecOps-VR, BCM, IRM

3. Enterprise Service Catalog solutions

Responsibilities include :

- Drive delivery outcomes, value realization, and portfolio performance

- Lead prioritization, execution, and cross-functional alignment

Technical and Solution Leadership :

- Provide technical and functional leadership across the ServiceNow portfolio

- Guide solution decisions leveraging strong platform understanding

- Partner closely with engineering, architecture, and operations to ensure scalable, robust outcomes

Portfolio Expansion and Innovation :

- Identify and scale opportunities to expand ServiceNow into new business capabilities

- Develop business cases and roadmaps for capability growth

- Drive AI-enabled innovation to improve productivity, velocity, quality, and standardization

- Advance operating model performance through optimization of existing delivery mechanisms

User Experience and Partnership :

- Improve workflow usability and adoption across ServiceNow personas

- Partner across business and technology stakeholders to drive innovation and value realization

Minimum Requirements :

- 2+ years in enterprise technology or digital workflow leadership

- 2+ years leading large-scale and complex ServiceNow solution delivery

- Deep technical depth and breadth across multiple ServiceNow domains

- Experience leading complex delivery portfolios

- Experience expanding platform capabilities and driving new solution adoption

- Experience using AI or automation to improve delivery performance

- Strong executive stakeholder management and cross-functional leadership skills

- ServiceNow COE leadership experience

- AI-enabled workflow and AI-assisted SDLC experience

- ServiceNow certifications a plus