Novartis - Director - ServiceNow Solutions Delivery

Note : If shortlisted, you will be invited for initial rounds on 9th May 2026 (Saturday) in Hyderabad

Major accountabilities :

Solutions Delivery Leadership

• Lead strategy, roadmap execution, and delivery across a portfolio including :
• 1. ITSM, ITOM, APM/EA
• 2. SecOps-VR, BCM, IRM
• 3. Enterprise Service Catalog solutions

Responsibilities include :

• Drive delivery outcomes, value realization, and portfolio performance
• Lead prioritization, execution, and cross-functional alignment
• Operate solutions as products with focus on scalability and adoption

Technical and Solution Leadership

• Provide technical and functional leadership across the ServiceNow portfolio
• Guide solution decisions leveraging strong platform understanding
• Partner closely with engineering, architecture, and operations to ensure scalable, robust outcomes

Portfolio Expansion and Innovation

• Identify and scale opportunities to expand ServiceNow into new business capabilities
• Develop business cases and roadmaps for capability growth
• Drive AI-enabled innovation to improve productivity, velocity, quality, and standardization
• Advance operating model performance through optimization of existing delivery mechanisms

User Experience and Partnership

• Improve workflow usability and adoption across ServiceNow personas
• Partner across business and technology stakeholders to drive innovation and value realization

Minimum Requirements

• 2+ years in enterprise technology or digital workflow leadership
• 2+ years leading large-scale and complex ServiceNow solution delivery
• Deep technical depth and breadth across multiple ServiceNow domains
• Experience leading complex delivery portfolios
• Experience expanding platform capabilities and driving new solution adoption
• Experience using AI or automation to improve delivery performance
• Strong executive stakeholder management and cross-functional leadership skills
• ServiceNow COE leadership experience
• AI-enabled workflow and AI-assisted SDLC experience
• ServiceNow certifications a plus