Head - Learning & Development - Coffee Industry

About the Role:

We are looking for a dynamic Head of Learning & Development to lead and shape our learning culture across multiple locations. The role is pivotal in building the capabilities of our frontline teams, leaders, and future talent-ensuring we deliver consistent customer experiences and operational excellence.

Key Responsibilities:

• Strategy & Design: Develop and implement holistic learning strategies aligned with our brand, culture, and business goals.
• Capability Building: Drive structured training programs for outlet teams, shift leaders, and leadership positions.
• Innovation in Learning: Create scalable and engaging learning journeys using digital platforms, gamification, and blended learning approaches.
• Collaboration: Partner with Operations, HR, and Leadership teams to identify skill gaps and build impactful interventions.
• Culture of Learning: Promote continuous learning from onboarding through leadership development, nurturing future-ready talent.
• Measurement & Impact: Define success metrics, track training effectiveness, and ensure tangible improvements in store performance and employee engagement.

What Were Looking For:

• Proven experience (10+ years) in leading L&D functions, preferably in QSR, Coffee, or Hospitality industries.
• Strong track record of managing multi-location training programs.
• Deep understanding of the QSR pace and operational dynamics.
• Ability to mentor teams, champion processes, and introduce innovative learning solutions.
• Excellent communication and stakeholder management skills