FLM Coordinator

Role & responsibilities

• Handle daily operational calls and coordinate with FLM (First Line Managers).
• Monitor and follow up on operational activities.
• Handle calls from ATMs and coordinate with bank service teams.
• Maintain proper communication with operational staff and resolve routine queries.
• Basic computer knowledge and proficiency in MS Office are required.

Preferred candidate profile

• Duty Hours: 9 hours per day.
• Shift: Two shifts available Morning and Evening.
• Overtime: OT facility available for working beyond 9 hours and on holidays.
• Job Type: Back Office / Operations Call Handling.

• Good communication and call-handling skills.
• Basic computer knowledge.
• Ability to coordinate with ATMs, FLMs and bank service teams.
• Flexibility to work in rotational shifts and weekly offs.