Collection Team Lead

Position -Team Leader Banking Collections

Location:Kolkatta,Muzzaffarpur,Patna,Lucknow and Delhi

Hi-Tek Syndicate is one of the largest Collection agency which has a PAN INDIA presence.Our Head Office is in New Delhi.The organisation was incorporated in 1993 and is a pioneer in banking and NBFC collections.We also work for verification for various reputed banks.Our clients include SBI,ICICI,HDFC,KOTAK,HOME CREDIT,VODAFONE,AXIS BANK,DMI,RAK BANK and lots of other prestigious clients.

We are operational in Delhi,Panipat,Hissar,Mohali,Ludhiana,Patna,Muzzaffarpur,Jharkhand Kolkatta,Jaipur,Agra and Lucknow.

Team Leader Banking Collections and Recoveries will be responsible for Creating and implementing strategies to improve the collection of Portfolios and Ensure Compliance of the laid down process by the regulators .

Responsibilities

Team Handling using emotional intelligence and conflict.

Understanding and preparation of Collection Reports.

Being one of the most critical delivery partner across products, the role holder should recommend and implement communication solutions that Bring about change in the Collection Strategy and Numbers.

• Establish goals and targets for the collection of payments.
• Oversee department objectives through the development and execution of budget business plans.
• Prepare and analyse reports for Collection of payments.
• Effort to investigate and locate missing client or financial information that is
• essential for the employees to perform their duties effectively.
• Employ, Train and evaluate employees within the collection department to
• ensure enough personnel are available to handle the workload.
• Conduct performance Evaluation that are timely and constructive.
• Negotiate with customers to amend payment terms as appropriate.Ensure the security and privacy of customer information.
• Perform other related duties as assigned.

Applicants should possess the following attributes:

Work Experience

• 3 plus years experience in working in Banking\NBFC Collections at a leadership Role.
• Positive Cibil Score.
• Good knowledge of working on Excel.
• Good experience of handling telecaller and field team.
• Skill set of working and Understanding of Dialer Strategies.

Job specific skills • Leadership Skills,Experience in Banking Collections and Recoveries, Preparation of Collection Reports and Data Analysis.

Behavioural Skills

Good verbal, written Communication skills• Ability to understand and positively control employees behavior.

Educational Qualification:

Graduation from a recognized educational institution in India