Service Engineer

Role & responsibilities

• Own and promptly resolve customer problems and complaints by visiting customers sites in the relevant region as per the sales strategy, ensuring a high level of customer satisfaction.
• Perform on-site installation and commissioning of process equipment including glass-lined reactors, ANFDs, dryers etc. and conduct repairs as needed.
• Conduct thorough testing and validation to ensure equipment is operating correctly and train customers on the proper operation and maintenance of the equipment.
• Diagnose and troubleshoot technical issues remotely or on-site, providing effective solutions to minimize downtime and conduct preventive maintenance and advise customers on maintenance best practices.
• Identify opportunities for equipment upgrades to improve performance and reliability and coordinate with the application/product experts to address advanced issues.
• Maintain accurate records of service activities, including service reports, maintenance logs, and customer interactions and prepare relevant technical manuals as required.
• Participate in training programs to enhance technical skills and knowledge and also show aptitude and willingness to develop sales skills, preparing for a transition into a sales leadership role.

Preferred candidate profile

• Bachelors degree /Diploma in Mechanical Engineering, Electrical Engineering or equivalent
• Minimum of 2-3 years of experience in after-sales service or field service engineering, preferably in the manufacturing sector with a focus on process equipment.
• Telugu speaking is an advantage but knowledge of Hindi /English is must for communication with factory team members
• Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
• Willingness to travel frequently to customer sites. This includes emergency support visits on extremely short notice