E-commerce Order Management & Dispatch Executive

Role & responsibilities

• Monitor live selling sessions on Facebook, Instagram, and other channels in real time to capture, note down, and confirm incoming customer orders.
• Promptly coordinate with live hosts during the session to verify stock availability and lock customer bookings.
• Enter and manage orders received through live streams, WhatsApp Business, the website, and social media DMs into sheets/order management software.
• Handle end-to-end order dispatch operations: item picking, quality checking, secure packing, label printing, and handover to logistics partners.
• Resolve customer queries via WhatsApp chat and phone calls regarding payment confirmation, order tracking, dispatch status, and product inquiries.
• Process returns, exchanges, and track Return to Origin (RTO) parcels to minimize delivery failures.
• Maintain daily dispatch logs and assist in basic inventory counts to keep stock numbers accurate.

Preferred candidate profile

• Fast typing and quick writing speed to capture multiple orders accurately during high-paced live sessions.
• Prior experience in e-commerce order management, back-office operations, or customer support (freshers with high attention to detail are welcome to apply).
• Comfortable using smartphones, WhatsApp Business, basic MS Excel/Google Sheets, and social media platforms.
• Good communication skills in Hindi and basic English for phone and chat support.
• Well-organized, punctual, and capable of multitasking effectively during live events.
• Note: This is a 100% backend operations and order fulfillment role; no on-camera appearance or live hosting is required.

Perks and benefits

• Competitive fixed monthly salary + performance-based incentives.
• Exposure to fast-growing D2C and social commerce operations.
• Supportive, collaborative, and energetic work culture.
• Exclusive staff discounts on our collections.