Inside Sales Specialist

HNS Gold Pvt. Ltd. is hiring Inside Sales Executives / Lead Conversion Executives for our New Town, Kolkata office.

We are looking for energetic, target-oriented professionals with excellent telecalling, customer convincing, and sales closing skills.

The primary responsibility is to handle digital marketing leads generated through Google Ads, Facebook, Instagram, Website and WhatsApp, and convert these enquiries into confirmed branch walk-ins and successful business transactions.

Key Responsibilities

• Handle inbound and outbound customer enquiries generated through digital marketing campaigns.
• Contact new leads promptly, understand customer requirements, and qualify potential customers.
• Convert enquiries into confirmed appointments at HNS Gold branches.
• Convince customers to visit branches for gold selling, silver selling, and gold loan settlement services.
• Conduct regular follow-ups with interested customers to ensure actual branch visits.
• Handle customer objections and effectively close sales opportunities.
• Coordinate with Branch Managers to track customer visits and business conversions.
• Reconnect with old and pending leads to generate additional business.
• Maintain accurate lead details, follow-up remarks, and conversion status in CRM.
• Achieve daily and monthly targets for customer appointments, branch walk-ins, and business conversions.

Candidate Requirements

• Experience: 1 - 4 years in Telesales, Inside Sales, Lead Conversion, or Customer Acquisition.
• Strong customer convincing, negotiation, and sales closing skills.
• Experience handling inbound digital marketing leads and outbound follow-ups.
• Excellent communication skills in English, Bengali and Hindi.
• Experience in Banking, NBFC, Gold Loan, Insurance, Financial Services, or other sales-oriented industries preferred.
• Knowledge of CRM software and MS Excel is an advantage.
• Ability to work independently and achieve performance targets.

Key Skills

Inside Sales | Lead Conversion | Tele Sales | Customer Acquisition | Inbound Sales | Outbound Calling | Sales Closure | Appointment Generation | Digital Marketing Leads | Customer Follow-up | Branch Walk-in Conversion | CRM | Customer Relationship Management