Deputy General Manager

Job Title : Deputy General Manager

Job Location : Dubai

KEY POSITION ACCOUNTABILITIES

Policies and Procedures:

• ?Evaluate, create, develop and implement Standard Operating Policies and Procedures for the entire outlet
• ?Evaluate, create, develop and implement processes to maintain and improve performance and productivity
• ?Execute new updates and make amendments to the SOPs where necessary.
• ?Ensure compliance for all company policies and procedures
• ?Ensure compliance with laws and regulations of the Government and local Authorities.

Management:

?Plan, direct, assign and delegate responsibility and authority for all functions of operation which meets the daily needs

?Effectively manage the outlet with an ownership mentality within the policies and guidelines of the company, always ensuring 100% customer satisfaction

?Assist in the elaboration of corporate strategies and development plans for growth by identifying potential markets and opportunities to improve the operations and enhance the brand/corporate identity

• ?Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
• ?Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc
• ?Plan staff rosters according to business needs.

Team Management:

• ?Define Employee Standards of Conduct and ensure employee compliance
• ?Source, interview and hire staff
• ?Train, supervise, develop, discipline, counsel, and evaluate the managers, supervisor's and line employees according to the SOP and the company's policies and procedures
• ?Appraise staff and initiate promotions where fit. Develop career plans and growth structures to keep staff moral high.
• ?Manage annual staff vacation plan to ensure the operation is always covered.
• ?Ensure that all employees adhere to the company's uniform standards

Finance:

• ?Preparing, implementing and achievement of budgets.
• ?Liese closely with the Finance director on all finance related matters for the venue.
• ?Costing for menus, approvals and implementation
• ?Develop short and long term financial operating plans
• ?Prepare and implement reports to analyse the sales of the outlet
• ?Manage inventory create par levels, manage & control ordering & wastage, ensure accurate monthly stock take and variance reports
• ?Ensure all ordering and receiving is carried out to the highest standard and
• is recorded correctly

Customer Service:

• ?Regularly review and evaluate the degree of customer satisfaction
• ?Ensure that there are always good quality food and beverages served to customers
• ?Maintain high standards of quality control, hygiene, and health and safety

Sales & Marketing

• ?Recommend new marketing and/or operational policies and procedures which keep up with the demands in industry practice and changes in the market.
• ?Continuously analyse the market and the restaurant's recommended suppliers to ensure the business is getting the best deals.
• ?Introduce promotions to increase footfall
• ?Introduce staff competitions / promotions to increase sales
• ?Menus Proofreading all menus, ensuring all updated menus are on display in the outlets
• ?Drive brand identity - ensure the outlet is branded to a high standard throughout the whole venue. Replace or add branding where necessary.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• ?Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
• ?Beach club experience is mandatory for this role. Minimum of five years of experience within a management capacity.
• ?The ability to maintain a sense of urgency attitude for the completion of responsibilities/tasks
• ?Dedication and willingness to go above and beyond in a hospitality driven environment

?Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

?Ability to work under pressure and deal with stressful situations during busy periods.

?Ability to access and accurately input information using a moderately complex computer system.

KEY PERFORMANCE AREAS & COMPETENCIES

• ?Customer interaction and customer service
• ?Increasing revenue and achieving budget
• ?Interpersonal Influence
• ?Problem Solving/Decision Making
• ?Execution of Operational Standards
• ?Managing Pressure
• ?Developing Talent
• ?Leads by Example
• ?Managing Performance