Relationship Manager

Company Description Home First Finance Company (HFFC) is a dedicated affordable housing finance company that has been making home loans accessible since 2010. The organization serves over 100,000 customers across more than 250 cities in India, with assets under management exceeding ₹12,000 crore. HFFC offers fast approvals, streamlined processes, and customized solutions for home, construction, and mortgage loans. The team is young, energetic, and growth-oriented, with a strong focus on learning, collaboration, and customer-centric service. HFFC encourages motivated professionals to join its friendly and curious workforce and grow with the company.

Role Description This is a full-time, on-site Relationship Manager role based in Ulhasnagar. The Relationship Manager will focus on sourcing and onboarding new customers for home, construction, and mortgage loans through field visits, local networking, and lead follow-up. The role includes assessing customer needs, explaining loan products and eligibility criteria, collecting and verifying documentation, and coordinating with credit and operations teams to ensure timely approvals and disbursements. The Relationship Manager will maintain ongoing relationships with customers, address queries, support collections when required, and promote a positive customer experience. The role also involves achieving sales targets, tracking performance metrics, and adhering to company policies and regulatory guidelines.

Qualifications

• Candidates should possess strong customer relationship and communication skills, including the ability to explain financial products clearly and build trust with diverse customers.
• Candidates should possess sales and business development skills, such as lead generation, negotiation, and achieving monthly and quarterly targets.
• Candidates should possess basic financial and analytical skills, including understanding of loan documentation, income assessment, and risk awareness.
• Candidates should possess local market knowledge and fieldwork capability, with willingness to travel within Ulhasnagar and nearby areas for customer meetings and site visits.
• Candidates should possess good organizational and time management skills to handle multiple customer cases, documentation, and follow-ups efficiently.
• Relevant experience in housing finance, banking, NBFCs, or retail financial services is preferred but not mandatory for highly motivated learners.
• A graduate degree in any discipline is preferred; strong proficiency in local languages and working knowledge of English will be beneficial.
• Comfort with basic computer applications and mobile-based tools for data entry, reporting, and communication is expected.