Mamaearth - National Key Account Manager

Job Summary:

We are looking for an experienced National Key Account Manager to drive strategic relationships, revenue growth, and business expansion across key national accounts.

The role will be responsible for managing high-value clients, developing account strategies, identifying new business opportunities, and ensuring strong customer engagement and retention.

Key Responsibilities:

• Own and manage relationships with key national accounts and strategic customers.
• Develop and execute account-specific business plans to achieve revenue and profitability targets.
• Drive revenue growth through account expansion, cross-selling, and upselling opportunities.
• Identify new business opportunities within existing and prospective strategic accounts.
• Build strong relationships with senior stakeholders, decision-makers, and procurement teams.
• Understand customer requirements and collaborate with internal teams to deliver appropriate solutions.
• Lead commercial negotiations, contract discussions, pricing, and renewals.
• Track account performance, sales pipeline, forecasts, and business metrics.
• Monitor market trends, competitor activity, and customer needs to identify growth opportunities.
• Ensure timely resolution of customer issues and maintain high levels of customer satisfaction.
• Coordinate with sales, operations, finance, marketing, and service teams to ensure seamless account management.
• Prepare regular business reviews, sales reports, forecasts, and account performance updates for management.
• Drive strategic initiatives to strengthen customer retention and long-term partnerships.

Required Skills & Qualifications:

• 6 - 12 years of experience in Key Account Management, Enterprise Sales, Strategic Sales, or B2B Sales.
• Proven experience managing large national or strategic accounts.
• Strong track record of achieving revenue and business growth targets.
• Excellent relationship management and stakeholder management skills.
• Strong commercial acumen with experience in negotiations and contract management.
• Ability to build and execute strategic account plans.
• Strong analytical, presentation, and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience working with senior leadership and enterprise-level clients will be preferred.