Associate/Sr. Associate – Training (SOP)

Roles and Responsibilities :

• Manage document control processes, ensuring compliance with regulatory requirements and company standards.
• Coordinate with cross-functional teams to ensure accurate and timely documentation of project activities.
• Develop and maintain documentation templates, procedures, and guidelines for document management systems.
• Provide training on document control best practices to team members.

Job Requirements :

• Min 3 experienced in documentation (preferably working experience in BPO industry- (US Collections/ US Mortgage)
• Excellent written and verbal communication skills 
•  Strong client relationship management Excellent organizational skills 
•  Flexible with night shift 
•  Proficiency in MS Office and databases.