Contact Centre (Voice Process)

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
• Collaborate with team members to achieve daily targets and meet performance metrics such as quality scores.
• Escalate complex issues to senior agents or supervisors when necessary.

Job Requirements :

• 2-6 years of experience in an international BPO environment handling international processes (US process).
• Strong communication skills for effective interaction with clients from diverse backgrounds.
• Ability to work on multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.