House Of Spices - Manager - Operations

• About the job - US/Night Shift
• Job location - Vidyavihar, Mumbai
• About Company:

HOS is a leading South Asian Food manufacturer and distributor in North America (USA & Canada) and has been delivering pure and quality products for over 50 years with 9 distribution centers throughout North America.

• We have our own brandsand have exclusivity for distributing our partner brandsin US / Canada.
• Our vision is to bring our culture alive through the celebration of authentic ethnic food, flavor and families.
• Our mission is to provideconsumers easy accessto all authentic ethnic food and flavorsacross the NorthAmerican marketplace with a will to win.
• Summary/Objective:

• This role is responsible for managing operations support team in India and will drive the day-to-day activities for functions including order processing, documentation, invoicing, fleet management and third-party trucking, MIS, Import, regulatory affairs and customer service.
• This candidate will liaise with US operation team and India support team to bring strong leadership, process management, and cross-border collaboration skills.

Key Responsibilities:

• Streamline and organize information for US operations managers to ensure clarity and accessibility.
• Review, revise, and formalize Standard Operating Procedures (SOPs) to ensure efficiency, compliance, and consistency across all operations support functions.
• Identify opportunities for process improvement and implement solutions to streamline operations.
• Coordinate daily warehouse operations including order fulfilment, shipping schedules, inventory updates, and returns.
• Collaborate with distribution centres managers to streamline the process and resolve issues effectively.
• Track and monitor day-to-day performance metrics for distribution centres.
• Identify performance gaps with the India team and drive timely corrective actions.
• Ensure 100% accuracy and timeliness in documentation across all operational support functions.
• Manage relationships with internal teams, external vendors, and stakeholders.
• Facilitate effective communication and collaboration between cross-functional teams.
• Lead, mentor, and support clearance and teams handling daily operational tasks.
• Manage P2P (Procure-to-Pay) process including invoice booking and vendor coordination.
• Handle confidential information with utmost integrity and discretion.
• Ensure compliance with data protection, privacy regulations, and company policies.

Competencies:

• 10 to 15 years of experience in operations support, Supply Chain, or a related field data analysis, or a similar role.
• Warehouse Management and problem-solving skills.
• Proficiency in Microsoft Excel.
• Excellent communication and presentation skills.
• Ability to handle confidential information with discretion.
• Strong organizational and multitasking abilities.
• Knowledge of SOPs and process improvement methodologies.
• Assertive and proactive approach to work.
• Knowledge of warehouse operations, inventory management, and logistics.
• Familiarity with ERP systems (e. , NAV) is desirable.