Posted: 5 days ago
2-5 years
Nagpur, India
IT / Software Development & Related
work from office
Full Time
Closes 9 Dec 2026
Posted: 5 days ago
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Job Description
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Job Description
HotelKey is looking for a Tier 1 Technical Support Specialist with 1–2 years of experience to join our growing services team. In this role, you will support client operations for our cloud-based Property Management System (PMS) and suite of ancillary hospitality applications. You will troubleshoot functional issues/calls, manage client tickets, and contribute to continuous service level improvements for a cutting-edge hospitality platform.
Key Responsibilities
Responsibilities :
- Resolve all tickets raised by clients
- Troubleshoot functional issues of clients on the HotelKey PMS
- Train end users on how to use the product
- Monitoring error logs for Interfaces to HotelKey PMS
- Meet all SLA requirements and help maintain Key Performance Matrix
- Compile, review and monitor daily / weekly performance of the Project
- Identify improvement areas and implement measures to maximize customer satisfaction levels.
- Assess customer feedback, and evaluate areas of improvements based on critical feedback
- Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
- Work with client IT teams and support knowledge across the team
Requirement :
- Experience in Tier I Support activities
- Excellent people management skills and communication skills required
- Good Analytical and presentation skills
- Knowledge of Microsoft Word and Excel
- Experience in Hospitality Industry property management is a plus.
Skills
ExcelCommunicationPresentation SkillsTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
HotelKey is a cloud-based property management system (PMS) and hospitality technology provider that offers comprehensive solutions for hotels, including front desk operations, reservations, point of sale, and central reservation systems.
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