An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
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Job Description
Primary KRA
- Ensure higher Product Adoption and great customer experience by conducting regular Happy to connect calls
- Maintain a healthy relationship with all customers under his/her portfolio
- Escalation point for the client, handle all cases of Grievances, dissatisfaction, issues with Process, disassociation with Product
- Ensure higher NPS Score from all their customers
- Customer Retention
- Coordination with Dev & Customer for dev-related committed tickets
- Receivables Follow Ups and collections
Knowledge
Stay up-to-date on product knowledge
Attend training and learn to cope with product changes and updates
Planning
Plan for the workflow for the day/week
Be organized in their work
Reporting
Maintain NPS Tracker
Happy to Connect the Calls tracker for customers under Portfolio
Hotel Industry Preferred
Experience - 1-3years
www.axisrooms.com
Skills
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