Customer Account Operations Manager

Description -

Job Summary

• This role is responsible for leading a team of individual contributors within the sales operations function, providing guidance, and handling challenges while ensuring alignment with organizational goals. The role manages operational processes across the sales cycle, nurtures strategic relationships, and shares expertise with the internal teams. The role focuses on driving continuous process improvement and enhancing the team’s performance while ensuring compliance with policies.

Responsibilities

• Manages a team of individual contributors and supervisors across multiple job families within the sales operations function providing guidance and ensuring they are aligned with the organization's goals and objectives.
• Sets the direction for assigned teams and holds accountability for the deliverables while managing expenses effectively.
• Fosters strategic relationships with clients and internal stakeholders to create cutting-edge solutions for customers and partners, leveraging both internal and external resources.
• Manages the execution of operational processes across a complete sales cycle to meet service-level objectives and targets.
• Offers consulting expertise to project and account teams in developing customer-centric solutions and provides feedback on processes and capabilities.
• Ensures that expense objectives are met while maintaining the team's effectiveness in supporting sales operations.
• Drives continuous improvement in sales operations processes to enhance efficiency and effectiveness.
• Manages recruitments, performance goals, and career development, ensuring the availability of necessary tools and resources to support the team and optimize processes.
• Utilizes customer and sales data to generate insights for customer and business decisions.
• Ensures all customer issues and concerns are addressed, resolved, or escalated in compliance with legal and organizational policies.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, sales support, people management, sales process improvement, or a related field.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)
• Project Management Professional (PMP) Certification

Knowledge & Skills

• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Cash Register
• Customer Relationship Management
• Dashboard
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Merchandising
• Process Improvement
• Sales Management
• Sales Operations
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Support
• Salesforce
• Selling Techniques

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope

• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity

• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"