Posted: 1 week ago
18-28 years
New Delhi, Gurugram, Delhi / NCR
Operations Maintenance & Support
work from office
Full Time
Closes 23 Dec 2026
Posted: 1 week ago
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Job Description
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Job Description
Lead international US voice BPO operations, managing 200–300+ FTEs. Own client relationships, P&L, SLA/KPI performance, quality, CSAT, AHT, budgeting, and process improvement. Drive operational excellence and leadership development.
Cab Facility
Weekend Off
Required Candidate profile
Candidates must have 5–7 years in senior leadership, international voice process expertise (preferably US), and experience managing 300+ FTEs. Strong P&L ownership, US client handling, WBR, SLA/KPI.Perks and benefits
US ShiftCab Facility
Weekend Off
Skills
RelationshipBanking OperationPNL ManagementVoiceClient RelationshipRelationship ManagementDirectClient RelationOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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