ITSM Business Analyst

• ITSM Business Analyst
• Company: Hr Remedy India
• Job Location: Secunderabad, Telangana, India
• Employment Type: Full-time
• Skills and Experience:

Proven experience working with ServiceNow, with a strong focus on integrations, reporting, analytics, and data management. Hands-on experience with ITSM, CMDB, IntegrationHub, ServiceNow Performance Analytics, and reporting capabilities is highly desirable. Demonstrated ability to gather, analyze, and document business and technical requirements for ServiceNow integrations, including API-based interfaces, data mappings, transformation rules, and end-to-end process automation. Strong understanding of ITIL principles and service management best practices (ITIL Foundation certification preferred), with the ability to translate business objectives into scalable integration and reporting solutions. Experience working with Databricks and enterprise data platforms to define reporting and analytics requirements, support data modeling activities, perform data analysis, and deliver standard data products and actionable business insights. Solid knowledge of REST APIs, data integration architectures, data flows, and system interoperability, enabling seamless integration between ServiceNow and enterprise applications, both directly on ServiceNow and via a DataBricks datalake. Proven experience designing and delivering reports, dashboards, KPIs, and management information solutions using ServiceNow Performance Analytics, Databricks, SQL, Power BI, and other enterprise reporting platforms. Excellent analytical, problem-solving, and communication skills. Strong facilitation and stakeholder management skills, particularly in the context of organizational change. Experience with process modelling tools and techniques as well as agile methodologies .