Senior Client Advisor (Fine Jewellery)

Client Advisor / Senior Client Advisor – Fine Jewellery

Abu Dhabi, UAE

We are recruiting Client Advisors and Senior Client Advisors for an internationally renowned fine jewellery brand in Abu Dhabi.

This is an opportunity to join an established luxury house with a strong international presence and work within an environment where client relationships, product knowledge and exceptional service are central to the business.

We are looking for experienced luxury retail professionals who understand that fine jewellery sales are rarely transactional. The role is about getting to know your clients, understanding their preferences and building relationships that develop over time.

You will be responsible for managing the complete client journey, from the initial introduction to the brand through to developing long-term relationships and repeat business.

The Role

As a Client Advisor, you will represent the brand and its collections to both existing and new clients.

You will be expected to develop an excellent understanding of the jewellery, craftsmanship, materials and heritage of the house and use that knowledge to provide informed and personalised advice.

The position will also have clear commercial objectives. You will manage your own client portfolio, work towards individual and boutique sales targets and actively identify opportunities to develop new business.

Your responsibilities will include:

• Providing a highly personalised level of service to every client
• Developing detailed knowledge of the brand's fine jewellery collections, craftsmanship and heritage
• Understanding individual client requirements and providing appropriate product recommendations
• Building and maintaining long-term relationships with existing clients
• Proactively developing new client relationships and business opportunities
• Managing your own client portfolio and maintaining regular, appropriate communication
• Achieving individual sales objectives and contributing to the overall performance of the boutique
• Identifying opportunities for cross-selling and developing higher-value client relationships
• Following up with clients after appointments, events and purchases
• Supporting private appointments and important client visits
• Introducing new collections and pieces to relevant clients
• Using CRM systems effectively and ensuring client information is accurate and regularly updated
• Working closely with colleagues to share information and maximise opportunities across the boutique
• Supporting client events, collection launches and other brand activities
• Maintaining the presentation and standards expected within a luxury fine jewellery environment
• Ensuring company procedures and operational standards are followed consistently

Client Development

• Client development is an important part of this position.
• We are looking for people who are comfortable developing their own business rather than relying entirely on clients walking into the boutique.
• You should understand how to maintain relationships naturally, recognise opportunities and remain in contact with clients in a professional and appropriate way.

For Senior Client Advisor candidates in particular, we will be looking for evidence of successfully developing a portfolio of high-value clients and generating repeat business through those relationships.

The ability to understand different client profiles and adapt your approach accordingly will be important.

Product Knowledge

Fine jewellery requires considerably more product knowledge than many areas of retail.

You will receive brand and product training, but you should have a genuine interest in developing your understanding of jewellery, gemstones, precious materials, craftsmanship and design.

Clients should feel confident that they are speaking with someone who understands the pieces they are presenting and can explain their characteristics and value clearly.

Previous fine jewellery experience would therefore be highly advantageous.

We are also interested in strong candidates from other relevant luxury sectors where they can demonstrate experience with high-value products, sophisticated clientele and relationship-led selling.

What We're Looking For

We would like to speak with candidates who can demonstrate:

• Previous in-store sales experience within luxury retail
• Fine jewellery or high jewellery experience would be particularly relevant
• A strong record of achieving individual sales objectives
• Experience building and maintaining long-term client relationships
• A genuine client-focused approach to selling
• Confidence communicating with a wide range of clients
• Strong interpersonal and relationship-building skills
• Commercial awareness and a results-focused approach
• Excellent presentation and attention to detail
• The ability to work effectively as part of a boutique team
• Good organisation and follow-up skills
• A proactive approach to developing new business
• Professionalism and discretion when dealing with clients
• The ability to work effectively within the standards and procedures of an international luxury house