IT Business Analyst

We are seeking an experienced IT Business Analyst to join our team in Andhra Pradesh. The ideal candidate will have a strong background in ServiceNow and IT Service Management (ITSM) practices. As an IT Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, ensuring that technology solutions align with business needs.

Key Responsibilities:

• Collaborate with stakeholders to gather and document business requirements for IT projects.
• Analyze and translate business needs into functional specifications for IT solutions.
• Work closely with IT teams to ensure successful implementation of ServiceNow and other ITSM tools.
• Conduct user acceptance testing (UAT) and facilitate training sessions for end-users.
• Monitor and evaluate the effectiveness of implemented solutions, making recommendations for improvements.
• Stay updated on industry trends and best practices in IT business analysis and ITSM.

Required Skills:

• Proven experience as an IT Business Analyst, preferably with a focus on ServiceNow.
• Strong understanding of ITSM processes and methodologies.
• Excellent analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proficiency in documenting business requirements and creating process flows.

If you are a proactive and detail-oriented professional with a passion for aligning technology with business goals, we encourage you to apply for this exciting opportunity.