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Job Description
Enjoy a career, packaged with care, whilst helping protect food, people and the planet
We are a key global provider of sustainable packaging solutions. Were on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
You could be part of our vision. Because its our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. Its every one of us working together.
We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
Roles And Responsibilities
Order Management:
- Accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies.
- Monitor order progress to guarantee OTIF delivery, proactively addressing potential delays or issues.
- Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions.
- Collaborate with plant operations to resolve production related queries, ensuring customer satisfaction.
- Assist Sales and Account Managers by preparing quotations, processing orders, and managing customer specifications.
- Provide administrative support, including scheduling meetings and maintaining customer records.
- Maintain accurate customer and order data within the ERP system.
- Analyze sales data to identify trends, prepare reports, and support strategic planning.
- Build and sustain strong relationships with customers, understanding their needs and ensuring exceptional service.
- Communicate effectively with customers regarding product availability, delivery schedules, and any issues.
- Timely and accurate creation of Sales Orders in the ERP system.
- Achievement of OTIF delivery targets.
- Effective resolution of customer and plant inquiries, leading to high customer satisfaction.
- Comprehensive support to Sales and Account Managers, contributing to sales growth.
- Regular data reports and analyses to inform business decisions.
Educational Qualifications:
Experience
Graduate / Postgraduate ( Packaging Preferred)
- Proven experience in customer service and sales support, preferably within the packaging industry.
- Familiarity with ERP systems; experience with [specific ERP software, if applicable] is a plus.
- Strong communication and interpersonal skills.
- Exceptional organizational abilities with attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Analytical mindset with the ability to interpret data and generate reports.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem solving skills with a proactive approach to challenges.
- Customer centric attitude with a focus on delivering exceptional service.
- Team player with the ability to collaborate effectively across departments.
- Adaptability to changing business needs and processes.
- Plan and Organize
- Inspire and Motivate
- Drive for results.
- Collaborate
- Act with Integrity
- CARE
- DARE
- DELIVER
- Internal
- Internal Sales and Customer Support Team
- Manufacturing and Plant Teams
- Innovation Teams
- Pricing and Commercial Teams
- Support Teams – Supply Chain, Finance, IT, HR, Legal etc.
- Customers
- Clients
- Vendors
Join us. Help protect food, people and the planet.
Skills
SalesCustomer Relationship ManagementCustomer SatisfactionSales GrowthIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We understand that packaging is about so much more than just what goes round a product. It's about building brands, protecting reputation, and opening up new opportunities in new markets. That's why we're on hand, around the world, working as long-term partners to our customers as they develop and grow. We were founded in 1920, by entrepreneur Heikki Huhtamäki. We're based in Espoo, Finland with 77 manufacturing units and 24 sales offices in 34 countries. Our net sales in 2018 were EUR 3.1 billion and we're listed as ‘Huhtamäki Oyj', on the Nasdaq Helsinki Ltd. Our Business Identity Code 0140879-6, and our domicile is Espoo, Finland.
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