Process Associate - Customer Service | Non Voice & Voice
Operations Maintenance & Support
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Job Description
We are looking for a highly skilled and experienced Process Associate to join our Customer Service team in Gurgaon. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment, handling both non-voice and voice processes.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide excellent customer service through various channels.
- Work effectively in a team to achieve common goals.
- Maintain accurate records of customer interactions.
- Stay updated with product knowledge and company policies.
- Contribute to process improvements and suggest changes.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment and adapt to changes.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Experience in the BPM/BPO industry is preferred.
- Competitive salary and benefits will be offered to the right candidate.
Skills
Customer ServiceBPOEmail SupportCSRNon Voice ProcessSemi VoiceChat SupportNon VoiceCustomer ServiceBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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