Assistant Vice President - Enterprise Applications

Position Title:

Assistant Vice President - Enterprise Applications (Off-the-Shelf Products Lead)

Grade/ Band: AVP

Location: Mumbai

Reports to:CTPO

Role and responsibilities:

• Partner with business heads across Finance, HR, Operations, Academics and Sales to understand their needs and translate them into an enterprise application roadmap aligned with the group's technology strategy.
• Lead the end-to-end selection of OSP solutions: requirement definition, market scan, RFP, vendor evaluation, build-vs-buy recommendation and business case.
• Drive implementation of enterprise platforms such as ERP (Oracle EBS), HRIS, School Management Systems, data warehousing and the Zoho suite, owning scope, timelines, budget and go-live.
• Manage the application portfolio: rationalise overlapping tools, track usage, licence spend and total cost of ownership, and retire redundant applications.
• Plan and execute upgrades, migrations and integrations with minimal disruption to schools and business operations.
• Own vendor and implementation-partner relationships, including contract negotiation, SLAs, deliverable tracking, performance reviews and escalations.
• Ensure strong application governance covering access controls, data security, data privacy (including the DPDP Act, 2023), audit readiness and change control.
• Drive user adoption through training, change management and post-go-live support, and measure the business outcomes each application delivers.
• Lead, mentor and build a team of application owners and functional leads; set goals and review performance.
• Report portfolio health, project status, risks and spend to the CTPO and leadership team.

Experience and Qualification:

Essential:

• B.E./B.Tech or MBA, with 10 - 15 years of post-qualification experience in enterprise applications.
• At least 3 years of leading end-to-end implementations of enterprise applications (ERP, HRIS, CRM or similar).
• Hands-on experience with Oracle EBS.
• Proven track record of managing product vendors, implementation partners and commercial contracts.
• Experience leading a team of application owners or functional consultants.

Desirable:

• In-depth knowledge of OSP product lifecycle management, best practices, functional design and application delivery methodologies (Agile and Waterfall).
• Exposure to Zoho, school management systems, or data warehouse and BI platforms.
• Experience in education, multi-location retail or franchise-led businesses.
• Certifications such as PMP, ITIL or Oracle.

Competencies:

Functional:

• Enterprise application portfolio management (OSP selection, licensing, TCO)
• Solution architecture and systems integration
• Programme and project management
• Vendor and contract management
• Understanding of business processes across Finance, HR, Operations and Academics
• Data governance and information security fundamentals

Behavioural:

• Solution-oriented mindset
• Analytical, data-driven decision making
• Internal customer orientation
• Stakeholder management and influence
• Team leadership and mentoring
• Ownership and accountability

Key Stakeholders:

Internal:

• CTPO
• Business function heads (Finance, HR, Operations, Academics, Sales)
• Digital Labs team: Business Analysts, ERP Lead, School Management System Lead, Data Warehouse Lead

External:

• Product vendors and OEMs
• System integrators and implementation partners
• Licensing and support partners