Relationship Executive - Contact Center

Location: Fujairah, Fujairah - On-Site

Contract type: Permanent (Direct Hire)

Contract duration: Permanent

Salary: 10800 AED monthly + bonus + travel ticket compensation

We are a specialized career platform connecting candidates with premier career opportunities. Our AI career agent, Hunter, works 24/7 to match talented professionals with roles that align perfectly with their skills, contract preferences, and career aspirations, both through our direct client network and broader market opportunities.

About The Role

Join a leading telecommunications company as a Relationship Executive within their Fujairah Contact Center. This exciting role involves working with a large tech company that is recognized as a premium brand in the global telecom industry. Youll make a direct impact through email and social media-based customer support while contributing to service improvements and becoming part of a fast-paced professional team.

Responsibilities

• Accurately log events and troubleshoot customer inquiries or complaints.
• Deliver first-level support via email communication channels aligned with company brand values.
• Meet key performance indicators (KPIs) and service level agreements (SLAs) to ensure timely problem resolution.
• Provide comprehensive information about telecommunications products and services.
• Participate in process improvement initiatives and suggest alternative solutions.
• Maintain strong knowledge of products, services, and telecom systems to effectively guide customers.

• Must reside within a 50-mile radius of Fujairah, United Arab Emirates.
• Minimum of 1 year of experience in contact center or customer service roles.
• Proficiency in written English communication and providing support through email/social media channels.
• Experience meeting KPIs and SLAs for customer satisfaction.
• Basic troubleshooting skills in telecom-related issues.

• Over 2 years of experience in contact center environments.
• Exposure to telecommunications products and services.

The first step will be with our AI career agent, Hunter, wholl get to know you better to match you with this and other roles. Afterwards youll be evaluated by the hiring team.